This site is a public service by the Scott AFB, Airman & Family Readiness Center.
The presence of commercial and external hyperlinks doesn't constitute endorsement by the A&FRC, Scott AFB, AMC, the USAF, or the Department of Defense (DoD), of the external web site, or the information, products or services contained therein.
Eligibility Statement: DoD Personnel & families - including military members, all Service & Guard, Reserve, military retirees, DoD civilians, NAF personnel & immediate family members. Other uniformed services include US Coast Guard, National Oceanic & Atmospheric Administration, uniformed State Department personnel, Public Health Service personnel & members of units assigned or attached to a US installation.
Contact us at: firstname.lastname@example.org
Call us at: (618) 256-8668
Website is in partnership with: http://www.375fss.com/
Airman & Family Readiness Center
is currently closed due to COVID-19
Please visit the https://www.scott.af.mil/coronavirus/ for the latest base information.
A&FRC voicemail (618-256-8668) and organizational email box (email@example.com) will be monitored throughout the duty day. The following services are available remotely via teleworking A&FRC staff:
Transition Assistance Program
For those with a Date of Separation/Retirement through May 2020 who have incomplete TAP-related tasks, members may email the A&FRC TAP org box, 375FSS.AFRC.TAP@us.af.mil or they may call the A&FRC at (618)256-8668 and leave a message.
Responses will be prioritized to those with the soonest DOS/DOR, Wounded Warriors, and those with other unique situations. For those with a DOS/R of 1 June 2020 or later, teleworking staff are reaching out via email/phone to all individuals whose appointments have been cancelled during the closure to schedule phone briefings or direct them to online resources if applicable.
TAP Initial Counseling (IC) sessions are also being conducted by phone. Those currently scheduled for ICs in the coming weeks will be contacted by phone/email to coordinate a phone briefing. Individuals who are within 13 – 15 months of their DOS/R are encouraged to schedule their one on one Initial Counseling appointment via Appointment Plus. IC appointments are typically booked out 4-6 weeks.
Local VA Benefits Educators are not currently available. For questions regarding VA benefits or VA pre-discharge claims, please visit the banner below for more information.
Financial Counseling and Air Force Aid Society
(emergency financial assistance)
For urgent Air Force Aid Society (AFAS) requests for Emergency Travel, members should contact their First Sgt for coordination and approval, and if approved, complete the AFAS online application at HTTPS://MY.AFAS.ORG/MEMBERPORTAL. A&FRC staff will follow up with all requests as soon as possible. First sgts may contact the Command Post to be connected to an AFAS Caseworker.
For non-emergency travel AFAS requests, members should complete the AFAS online application as stated above. A&FRC staff will follow up with all requests as soon as possible.
Members from sister services should follow same procedures as above.
Requests for emergency financial assistance after traditional duty hours should be made through the American Red Cross at, 1-877-272-7337.
Uniformed members or their family members in need of financial counseling may contact the Personal Financial Counselor available through the A&FRC by calling (618)304-7311. Appointments are being conducted virtually.
Military Family Life Counselor (MFLC) services
Telephone/online counseling is now available to all uniformed members and their family members through the Scott Adult MFLC. Call (618)671-2302 to schedule an appointment. Additionally, members may contact Military One Source at 1-800-342-9647, 24/7, to request telephonic counseling.
Casualty Services will be available remotely during this time. To report an active duty death, please call the Casualty phone at (618)304-5070 to reach an on-call counselor. Retiree deaths may be reported to (618)256-6508 and voicemails will be returned daily. For general Casualty or Survivor Benefits questions, please email the Casualty org box, firstname.lastname@example.org.